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By shopping on this site and agreeing to the Terms of Service you agree to the following;
You are over 18 years of age, or a legal age in your jurisdiction to own the products you are ordering.You are not a convicted felon, and do not have any court mandated prohibitions that prohibit you to own the products you are ordering.You agree that Hoplite Tactical Supplies, and its\\\\\\\' owner(s) are not responsible or liable for the use, misuse, or any charges or offenses coming from the purchase or use of the products purchased by you.You agree that products on this website and sold to you by Hoplite Tactical Supplies can cause injury or death, damage to property, and other forms of damage not named here. You agree that you are responsible for the use of and any damages caused by any products bought off of this site.If using a credit card to make a purchase on our site you acknowledge that the shipping address you have provided us on the site must match the billing address on your card. If it doesn\\\\\\\'t match you agree that your order can be cancelled by Hoplite Tactical Supplies, or delayed for shipping until it is confirmed to be a legitimate purchase with the credit card provider and our merchant services. If fraudulent activities are suspected you agree that the shipping address that we have on file can be shared with the issuing Credit Card provider, our Merchant Service provider, the Royal Canadian Mounted Police, and any investigating agency that isn\\\\\\\'t mentioned here.You agree to the policies outlined and listed below.
We\\\\\\\'re happy to accept new goods returned in the original packaging for 30 days from original receipt. For this policy the goods must be in original unused condition, and if in sealed packaging the seal must be intact. If you use this return policy return shipping is the responsibility of the customer and not Hoplite Tactical Supplies. There may be a restocking fee of 10% that will be assessed on a case by case basis for returned goods. Please contact us prior to the return for a return ID# and so we are expecting the package. We do reserve the right to assess each return and act accordingly on a case by case basis.
Damaged goods; If you are attempting to return goods that are in brand new condition when sold and they arrive in used or damaged condition through no fault of the postal carrier, or courier used for the return, the goods will be sent back to you at your cost.
We highly recommend insuring the goods to the full value and packaging them very well. Returned goods that are damaged while in the care of the postal carrier, or courier used for the return, are the responsibility of the customer and not of Hoplite Tactical Supplies. Purchase the appropriate insurance so that you are covered in the case of damage while in the care of the postal carrier, or courier used for the return, as the customer is solely responsible for the replacement cost of the goods.
Consignment goods and Antique goods; These goods are purchased as is, where is. We do our best to describe them in detail and when we are in doubt we do seek outside expert opinions in order to accurately list the item. The only return policy that we would accept on Consignment or Antique goods is if we have grossly mis-advertised the item(s) being sold. If there is any doubt or we have missed a key part of listing the item please ask us about it and we\\\\\\\'ll be happy to answer any questions you may have. Please read the item description, study any pictures that are included, and ask us if you have any questions.
Wrong goods shipped; If we have happened to make a mistake and shipped you the wrong goods we apologize. Please contact us for a return ID# and so we are expecting the package and return the goods to us. Once the incorrect shipment is received we\\\\\\\'ll get you the proper item shipped out ASAP at our cost of shipping.
Binary Explosive Targets; In order to sell you Binary Explosive targets it is Federal Law under the explosives act that we require your Possession and Acquisition License (PAL) number and Expiry date. Your PAL information is not stored on the server and can\\\\\\\'t be hacked from our store. Please provide this information in the notes and special requests section of our checkout page. Failure to provide this information can lead to delay of shipment until we have the information or cancellation or order.
Shipping of binary targets will be shipped via courier such as Canpar or Purolator. The same costs of flat rate, flat rate with insurance, and free shipping will apply but the targets, and anything combined with a target order will be shipped via courier. This may cause delay in shipment as the package will ship once picked up by the courier which may be stalled from picking up from our location due to unforeseen circumstances.
Shipping time frames: We strive to have your product shipped out to you within 48 hours of payment confirmation. We ship via Expedited parcel with Canada post, which can take up to 3 weeks to arrive depending on your location. We ship from Prince George, British Columbia, and the further you are away from our location can take longer for the postal system to deliver to your address. If shipping to a air stage location (no roads to the community, mail comes by plane) shipments can take 4 or more weeks to arrive do to the remote location and how Canada Post stages the deliveries into the area.
Depending on payment type confirmation times can vary such as if a Money Order or other payment is held at our bank. In the case of a held payment we will ship once the payment type is confirmed and released from our bank.
Flat Rate and Free shipping: Our Flat Rate and Free shipping is shipped via Canada Post expedited parcel with signature on delivery. $100 insurance is included in the flat rate and free shipping. We will pack your parcel to the best of our ability to help prevent damage. If Canada Post for some reason doesn\\\\\\\'t deliver to your location then contact us with your order and we\\\\\\\'ll find out how to get you the product, but the shipping charge may be more.
Due to the nature of goods we send we always ship with signature on delivery to prevent the postal carrier leaving the item unattended at your delivery location. This may cause the item to have to be picked up and signed for at the postal depot if for some reason delivery and signature is not possible at the delivery location.
Flat Rate with Insurance; All of the shipping features and terms that come with the base flat rate are included with our insured flat rate shipping. This option also includes the ability to purchase extra insurance to cover your shipment.
Canada Post insurance rates are only as high as $5000. If further insurance is desired on a order larger than $5000 we suggest breaking the order up into multiple shipments that would allow for the maximum amount of insurance for each shipment.
Loss, damage, or theft; We are not responsible for loss, damage or theft in the postal system or courier. If this is of concern in your area we recommend purchasing the Flat Rate shipping with extra insurance. If you have opted with the base Flat Rate shipping and chosen not to purchase extra insurance then any loss, damage, or theft is the responsibility of the customer.
Delay of shipping; If the billing address of a credit card used on our site doesn\\\\\\\'t match the shipping address on file we reserve the right to delay the shipment until it can be confirmed that it is a legitimate purchase.